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Delivery & Returns

Delivery Times:

Our orders get shipped out to our customers instantly! Generally delivery takes between 1-3 working days, depending on where in Nigeria our customers are based.

Glamour strives to deliver reliably and on time as promised. However, we have to bear in mind that sometimes things happen that are out of our control. In such cases it may take longer but we are always doing the best we can to get deliver orders directly to our customers as fast as possible. Please allow up to 10 days to receive your purchase. We are bringing you the best international products so they need time to get to us.

Please remember that all orders are delivered during business hours (from 9am to 6pm). It is not possible to confirm a delivery time, so please ensure that there is someone on site to receive your order.


Note: a working day refers to a normal business day and would exclude Saturdays/Sundays and public holidays.


When do we start counting days? This depends on your payment method:
Electronic Fund Transfers (EFT): From receipt of proof of payment. Please email through the proof of payment to [email protected]
Cash on Delivery (COD): From the time that the customer places the order

Confirmation Email:

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take accept the delivery, we may leave a card giving you instructions on either re-delivery or collection from the courier.

Any delivery is subject to acts which are beyond the control of Glamour. These include (but are not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.

To follow your order, please use the tracking ID (order number) sent to you in your confirmation email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. As a precaution, please keep the receipt of the delivered product.

In the rare case that your item has a fault or is missing from your order please see our returns policy below or contact Customer Services.

Returns Policy

We strive to keep each and every customer happy. That is why we offer a 14 day returns period. This counting begins upon your receipt of your order. Glamour gladly accepts returns of unopened, unused and undamaged products. Returns are easy and items can be returned for store credit. In order to return your item, please follow these steps:

  1. Fill out the Return Slip, which is included in each order delivery. If you longer have your Return Slip, please contact Customer Services and a new slip will be emailed to you.
  2. Pack the order in its original packaging and mark it "RETURN".
  3. Bring it to a Red Star/FedEx outpost
  4. Pay for the delivery back to us

Should we approve the return, we will provide you with store credit of equal value to your purchase. You can use this credit at your next purchase with Glamour.

Our address for returns is:

	Glamour
Plot 14 Omorinre Johnson Street
Lekki Phase 1
Lagos, Nigeria
	

Replacement or exchange

If you would like to exchange your item for a different size or type, or alternatively cancel your initial order and order a new product, just follow the same procedure as you would for returns and your new order will arrive at your doorstep shortly.

Once Glamour has received the returned item(s), the request will be processed within 5-7 working days. In the case of a product purchased with gift vouchers or promotional vouchers, we reserve the right to refund any amounts due to you for cancelled and returned products by crediting your account with the value of the order. For additional information please contact Customer Services.

Please note that Glamour reserves the right to claim damages should the returned goods be damaged or show signs of use. Should you be unable to return the products received in their entirety, partially or at all, or should they be returned in a deteriorated state, the return shall not be accepted. In cases where contact lenses have been worn or their lenses packages opened, so as not to be able resell the products, then any fees paid by you shall not be returned. This does not apply to returned goods where damage is evidently and solely incurred upon inspecting the item on delivery. In the event of a cancellation, all goods as well as profit derived shall be returned mutually. You will be liable for the shipping costs of returned or cancelled orders.